How We Work
Simple. Personal. Professional.
Every business is different, which is why we don't believe in a one-size-fits-all approach.
Our process has been designed to ensure we fully understand your business before making recommendations. This allows us to provide advice that is tailored to your circumstances and supports your long-term goals.
Whether you're starting a new business, moving to Spain or looking for a more proactive accountant, our aim is to make the process straightforward from the very beginning.
THE HCS CLIENT JOURNEY
Five Steps to Working With HCS
01
Get in Touch
Tell Us About Your Business
Complete our online enquiry form or contact our team directly. We'll ask a few simple questions to understand your business, your current situation and how we may be able to help. This helps us ensure you're speaking to the right person and allows us to prepare before your consultation.
What we'll ask:
⦿ Your business type
⦿ Industry
⦿ Location
⦿ Current situation
⦿ Services you're interested in
⦿ Any immediate challenges
02
Initial Consultation
Let's Get to Know Your Business
We'll arrange an initial consultation with Hazel or a member of the HCS team. This is an opportunity for us to understand your business, discuss your goals, answer your questions and explore how we can support you. There's no obligation, and the meeting is designed to help both sides determine whether we're the right fit.
Discussion Topics
⦿ Your business objectives
⦿ Current accounting arrangements
⦿ Future plans
⦿ Challenges you're facing
⦿ Areas where you'd like support
03
Tailored Proposal
A Proposal Built Around Your Needs
Following our meeting, we'll prepare a tailored proposal outlining the services we recommend, the scope of work and our fees. We'll explain everything clearly and ensure you have the opportunity to ask any questions before making a decision. Our aim is complete transparency with no hidden surprises.
04
Welcome to HCS
A Smooth Onboarding Experience
Once you've decided to work with HCS, we'll guide you through our onboarding process. We'll handle the necessary administration, complete any compliance checks and work with your previous accountant where required to ensure a smooth transition. Our goal is to make joining HCS as straightforward and stress-free as possible.
We Will
✔ Send your engagement documents
✔ Complete compliance checks
✔ Request the information we need
✔ Liaise with your previous accountant (where applicable)
✔ Agree the next steps
✔ Introduce your main point of contact
05
Supporting Your Business
Building a Long-Term Partnership
Our relationship doesn't stop once you're onboard. As your business develops, we'll continue to provide the support, advice and financial insight you need. Whether it's accounting, tax planning, business advisory or strategic financial support, we're here to help your business succeed. Our aim is to become a trusted extension of your team.
Why Clients Like Our Process
What Makes Our Approach Different?
Clear Communication
You'll always know what happens next.
Personal Service
You'll deal with people who know your business.
Tailored Advice
Recommendations based on your business—not generic packages.
Transparent Pricing
Clear proposals with no hidden surprises.
Long-Term Support
We're here to support your business as it grows.